Search results for "crisis management"
showing 10 items of 53 documents
Terrorism communication : characteristics and emerging perspectives in the scientific literature 2002–2011
2013
This paper aims to clarify current knowledge on the contribution of communication to crisis management in the case of terrorism incidents. This is done by means of a systematic review of the scientific literature on terrorism communication over the last 10 years to identify the many challenges facing communication in such crises, and represents the first attempt of its kind. To date, within the literature on terrorism communication, much attention has been paid to chemical, biological, radiological or nuclear hazards. Terrorism crises are complex and challenging. Preparedness for such diverse low-probability high-impact crises can best be included in a wider educative approach. Terrorism cr…
Engaging with local communities: Five key lessons that businesses can learn from universities
2020
As businesses are coming to terms with the challenges derived from the Covid-19 crisis, they are realizing the need to do more for and with their local communities than being co-located or having business relationships. Business leaders are learning that engaging with local communities can be helpful in steering their business through crises and helping to prepare for the future. The central idea of this article is that businesses can learn from universities about engaging with local communities. It outlines five key lessons, illustrating them with examples and relating them to key concepts and perspectives from the literature. The emphasis in these lessons is on their potential to make bu…
Digital Resilience to Normal Accidents in High-Reliability Organizations
2021
Digital technologies play a dual role on organizational resilience. On one side, digital systems introduce new technological risks. On the other side, digital systems increase the performances in response to hazardous accidents. Normal Accident Theory (NAT) and High-Reliability Organization (HRO) provide useful ground to explain the dynamics of digital resilience. However, the two theories have been either used as alternatives or with one theory dominating the other. We posit that to fully understand digital resilience we need to integrate NAT and HRO concepts instead of using them in isolation. We conduct a bibliometric analysis to identify major themes and application domains characterizi…
Crisis management in social media : maintaining the organizational image
2017
The field of crisis communication has faced major changes since the expansion of internet and social media platforms. The difficulty of using social media platforms to or-ganizations’ own advantage in crisis situations has become a recent topic of discussion amongst professionals. The image of an organization provides them competitive advantage in multiple fields, so it is vital to manage these situations so the image remains positive with stakeholders. This thesis aims to provide insights for organizations on how to utilize social media in their crisis communication. 11 Finnish companies with crisis situations during the year 2016 were identified and the data was retrieved from social medi…
Information Abstraction from Crises Related Tweets Using Recurrent Neural Network
2016
Social media has become an important open communication medium during crises. The information shared about a crisis in social media is massive, complex, informal and heterogeneous, which makes extracting useful information a difficult task. This paper presents a first step towards an approach for information extraction from large Twitter data. In brief, we propose a Recurrent Neural Network based model for text generation able to produce a unique text capturing the general consensus of a large collection of twitter messages. The generated text is able to capture information about different crises from tens of thousand of tweets summarized only in a 2000 characters text.
Architecture of High Fidelity Simulation Tool for Crisis Management Training
2018
This paper addresses an ongoing project KriseSIM aiming at creating a virtual training tool for crisis management that should be realistic, flexible, scalable with highfidelity system architecture and user interface. Our goal is to accomplish high-level requirements developed through a codesign process with the crisis management stakeholders. In this paper, we describe a highfidelity training tool architecture, which follows the serious game design principles. The tool is designed as a resource management serious game genre, where the players will deal with limited resources and should respond based on various critical information flows. A preliminary result, i.e. the architecture and the t…
Slaying the SA-Demons – Humans vs. Technology – A Content analysis
2021
This paper examines Situation Awareness (SA) and the application of Endsley’s SA-Demons in different contexts and research areas. We perform content analysis to examine how they are used, and to what degree they are perceived as stemming from human-error or weaknesses in technology and if any suggestions for mitigation are primarily focused on the human or the technology side. Based on our findings, we propose Universal Design as a tool that can counter the effects of the SA-Demons by improving the usability and accessibility of SA-supporting technology and thereby removing barriers to SA, rather than challenging the users to overcome not only barriers that are a result of the complexity of…
Making Communication Strategy Choices in a Fast Evolving Crisis Situation—Results from a Table-Top Discussion on an Anthrax Scenario
2016
This paper aims at clarifying a timely topic of how communication strategy choices are made in evolving, complex crises, such as those caused by terrorism involving chemical, biological, radiological, or nuclear (CBRN) agents. This is done by examining data gathered from a table-top discussion among crisis communication experts, focusing on a scenario of an anthrax attack and analysed qualitatively. The communication experts followed the evolving crisis situation by gathering inputs from various actors in the crisis management network, thereby creating situational understanding, and interpreted these inputs for decision-making on communication strategies. The underlying process of coping wi…
Better Access to Terminology for Crisis Communications
2016
International audience; Crisis management depends on efficient communications with professional staff and with people who are affected by the crisis. The correct interpretation of general language and technical terms is crucial to take good actions and to save valuable time. To reduce the risk of misunderstandings we need a well-established crisis management terminology. Several collections of terms have been prepared for hazard areas such as pollution, radiation, fire safety, and dangerous goods. Today such terminologies can be provided on different websites, depending on how the national crisis management is organised. This distribution and a variation of different formats and user interf…
Debt Cancellation in the Classical and HellenisticPoleis: Between Demagogy and Crisis Management
2017
This article discusses the way the ancient Greeks dealt with public and private debts, focusing on one specific aspect: debt cancellation. On the one hand, ancient Greeks were aware of the risks en...